Frequently Asked Questions

Standard Research Labs is a Canadian-owned, British Columbia-based supplier focused on providing research peptides and related laboratory products intended strictly for research purposes.

Yes. Standard Labs is Canadian-owned and based in British Columbia. Learn more on our About Us page.

Standard Labs is based in British Columbia, Canada. Orders are dispatched domestically from British Columbia; see our Shipping Policy for fulfillment details.

Yes. Standard Labs and Standard Research Labs are names used for this store at standardlabs.io. Use the links on this website to access our catalog, account area and support.

Yes. Store prices and the shipping amounts described in this FAQ are in Canadian dollars (CAD). Review the final order total at checkout before placing your order.

You can review our Shipping Policy, Refund Policy and Privacy Policy. These pages explain the terms that apply to orders and the handling of personal information.

Browse our research product catalog for current research compounds, available formats and related laboratory accessories. Product pages list the options and prices currently offered.

Our catalog includes a BPC-157 / TB-500 blend product page. Review that page for its listed composition, available size and current stock. A blend listing does not mean both compounds are available separately.

Review the Selank nasal spray and Semax nasal spray product pages for the listed formats, sizes and availability. These are research-use products; support does not recommend them for personal treatment.

The research product catalog includes related accessories alongside research products. Read each listing to check its specifications and what is included before adding it to your order.

Select an available size on the product page. Check that the selected option, displayed price and quantity are correct before adding it to your cart. Available options differ between products.

Different product sizes or formats can have different prices. The price displayed for your selected option is the one to review, together with the item details and final checkout total.

An option marked Out is unavailable to order in that size. Choose an available option or check the product page again later. A listed price does not mean an out-of-stock option is available.

Open its product page and check the stock status for the specific size or format you want. Review your cart and checkout before paying, as product availability can change.

Contact support@standardlabs.io with the product name and the information you need. Do not assume that an unlisted size, format or specification is available; our team can clarify the listing.

No. Products sold by Standard Research Labs are provided for research use only and are not intended for human consumption, medical treatment, diagnosis or therapeutic use.

The store is intended for qualified researchers and laboratories purchasing for in vitro or laboratory research. The site asks visitors to confirm they are at least 19 and are not purchasing for human or veterinary use.

No. Support helps with orders, shipping and product information. We do not provide medical, diagnostic, treatment or dosing advice, and our research products are not offered for therapeutic use.

Read the instructions on the specific product listing and label. Requirements can differ by product and format. If a listing leaves a storage or handling detail unclear, contact support before making assumptions.

When available, we publish the supplier-provided Certificate of Analysis for the production lot we received, on that product's Certificate tab. Each vial carries a Standard Labs batch code linked to our inventory records, which may differ from the lot number on the certificate. We're also expanding independent third-party testing — new results replace our existing supplier documentation.

Yes. Standard Labs ships across Canada from British Columbia. Review the Shipping Policy and enter your delivery address at checkout to review the shipping details for your order.

Orders are dispatched from British Columbia, Canada. Our Canadian fulfillment information is set out in the Shipping Policy.

Shipping is $15 CAD when your product total is below $159 CAD after discounts. Shipping is free when that product total reaches $159 CAD or more. See the Shipping Policy for the full conditions.

Your product total must be at least $159 CAD after discounts and coupon codes. Free shipping is applied automatically at checkout when the order qualifies; shipping charges do not count toward the minimum.

Yes. The $159 CAD free-shipping threshold is calculated after discounts and coupon codes. Applying a discount can move your product total below the threshold, so review the shipping charge again before paying.

No. The free-shipping minimum is based on the product total after discounts. The shipping charge itself does not count toward the $159 CAD threshold.

Eligible orders placed before 2pm EST, Monday through Friday, are targeted for same-business-day dispatch after payment confirmation and order verification. Orders placed after the cutoff, on weekends or on statutory holidays are targeted for dispatch the next business day. Delivery typically takes 2–4 business days after dispatch, depending on your destination. Dispatch and delivery times may vary during busy periods or due to carrier delays.

Delivery typically takes 2–4 business days after dispatch, depending on the destination. This estimate starts after dispatch, rather than when the order is placed, and is not a guaranteed delivery date.

No. Same-business-day dispatch is a target for eligible orders after payment confirmation and verification. Delivery estimates are not guarantees. Carrier delays, weather, statutory holidays and busy periods can affect timing.

Orders placed on weekends or statutory holidays are targeted for dispatch on the next business day, subject to payment confirmation and order verification. See the Shipping Policy for the current dispatch conditions.

Yes. Our Shipping Policy states that orders use plain, unbranded packaging and that the label and exterior do not reference peptides, chemical names or research compounds.

Free-shipping eligibility is recalculated when you change products, quantities or coupons. If the product total falls below $159 CAD after discounts, the $15 CAD shipping charge applies. Review the final checkout summary.

Choose your products and available sizes in the research product catalog, review the quantities in your cart, then follow checkout and account instructions. Check your delivery details and complete payment using an available checkout method.

Use a payment method currently offered at checkout and follow the instructions for that order. Available payment methods can change; the options actually shown at checkout determine how you can pay.

If Interac e-Transfer is offered at checkout, select it and follow the payment instructions supplied with your order. Use the recipient and order reference shown there. Fulfillment follows payment confirmation and order verification.

If cryptocurrency is available at checkout, use the asset, network, amount and payment instructions provided for your order. Do not assume that an amount or wallet instruction from a previous order still applies.

Credit card payment is available only when it appears as an active option at checkout. If it is not offered for your order, choose an available method or contact support with your payment question.

An On hold order has not yet been moved into processing. It may be awaiting payment confirmation or staff review. Check your order instructions and contact support if you have completed payment but need clarification.

Processing means your order is in the fulfillment workflow. The completed-order dispatch email includes the saved tracking information; Completed should not be treated as proof of carrier delivery. Use the tracking link to check delivery progress.

If you need to request an order change or cancellation, contact our support team as soon as possible. Once an order has entered processing or has already shipped, changes or cancellations may no longer be possible. Review the Refund Policy for cancellation terms.

Contact support immediately with your order number and the correct address. Our Shipping Policy requires address changes to be submitted and confirmed before 2:00 PM EST on dispatch day. Changes cannot be made after the manifest and tracking have been generated.

Your dispatch confirmation email includes tracking details when we mark the order as dispatched. Make sure the checkout email address is correct. Creating or printing a label alone does not mean the carrier has received the parcel.

Open your dispatch confirmation email and use its tracking link. If you cannot find the message, check your spam or junk folder and contact support@standardlabs.io with your order number.

Your order may still be awaiting payment confirmation, verification or dispatch. Check your order instructions, account status and spam folder. If you need an update, contact support with your order number and checkout email address.

A label can be created before the parcel reaches the carrier. Initial scans can take time to appear online. Check the Shipping Policy for scan guidance and contact support if tracking remains unchanged.

Not necessarily. Label creation and carrier handoff are separate steps. Tracking activity from the carrier is the useful indicator of transit progress; a label may exist before the first acceptance scan.

Contact support@standardlabs.io if the parcel shows no tracking activity for seven consecutive business days. Our team will review the shipment with the courier. Confirmed lost packages are eligible for a one-time replacement under the Shipping Policy.

Contact support with your order number and tracking details. Under the Shipping Policy, returns caused by incomplete addresses, failed delivery attempts or non-collection are subject to a $15 CAD re-processing and reshipment charge.

Refund eligibility depends on the circumstances of the order and the condition of the products. Please review our Refund Policy for complete information before submitting a request.

Physical returns and exchanges are not accepted once an order has left the facility, as described in the Refund Policy. Contact support about a specific damage or fulfillment issue rather than mailing products back.

Contact support@standardlabs.io within 48 hours of delivery confirmation with your order number. Keep the parcel, packing slip and affected item, and retain clear photos and video documenting the damage. Review both the Shipping Policy and Refund Policy for their documentation and claim requirements.

Contact support within seven days of delivery with your order number and clear documentation of what you received. Keep the packing slip and packaging, and retain any unboxing video. The Refund Policy explains how fulfillment errors and missing items are handled.

New members can receive $25 off a qualifying first order of $75 or more when creating a free account. Review the offer conditions and your checkout summary before paying.

The Build Your Own Box page lets you select four eligible research compounds for the advertised 20% bundle discount. Eligible selections and the final savings are shown in the builder and cart.

Create a Standard Labs account to access Standard Rewards. Eligible purchases made through your account earn points. Visit the Standard Rewards page for the current program details.

You earn one point per $1 spent on eligible purchases. The Standard Rewards page explains that points are calculated on eligible order value before taxes and shipping.

Each point is worth $0.02 in store credit. For example, 500 points equal $10 in credit toward an eligible order. Your account shows the available points and credit you can use.

Points accumulate after completed orders. Sign in to your account and open My Rewards to check available points, available credit and any pending points. Contact support if a completed order needs review.

Apply your available points toward an eligible purchase at checkout. The corresponding store-credit value is deducted from the order total. Check the final summary to confirm the amount applied.

The Standard Rewards page states that accumulated points do not expire while your account remains active. You can build your balance across eligible orders and redeem available points when you are ready.

Where eligible, points can be used as store credit alongside qualifying promotions and bundle savings. Promotion-specific restrictions still apply. Review the amount actually applied at checkout rather than assuming every offer can be combined.

Share your personal referral link from My Rewards. After your friend’s qualifying first order is fulfilled, you receive 500 points, worth $10 in store credit. Visit Refer & Earn for the current conditions.

You can contact our support team by emailing support@standardlabs.io or by visiting our Contact Us page. Please include your order number when contacting us about an existing order.

Customer support hours are Monday through Friday, 9:00 AM–5:00 PM Pacific Time (BC). Use support@standardlabs.io or the Contact Us page to send your question.

Include your order number, the email address used at checkout and a clear description of the issue. For a product question, include the product name and selected size; for a delivery issue, include the tracking reference if available.

Sign in through My Account and open the orders area of your customer dashboard. If you cannot find an order, contact support with the order number and checkout email address.

Sign in to your Standard Labs account and open My Rewards. The dashboard displays your available points and credit; your personal referral link appears in the Refer a Researcher section.

Use the account-recovery options on the sign-in page if available. If you still cannot access your account or order history, contact support@standardlabs.io and explain the sign-in problem.

Contact support as soon as possible with your order number and the email address you entered. Explain which address is correct so the team can review the order and help with missing messages.

Read our Privacy Policy for information about the handling of customer data. For a question about an account or order, use the Contact Us page to reach support.