Frequently Asked Questions
Find answers to common questions about Standard Research Labs, our products, shipping, orders, research-use policy and customer support.
Standard Research Labs is a Canadian-owned, British Columbia-based supplier focused on providing research peptides and related laboratory products intended strictly for research purposes.
No. Products sold by Standard Research Labs are provided for research use only and are not intended for human consumption, medical treatment, diagnosis or therapeutic use.
Standard Research Labs is based in British Columbia, Canada. Shipping availability, delivery methods and applicable restrictions may depend on the destination. Please review our Shipping Policy for current information.
Orders are prepared as quickly as possible after successful payment and order verification. Processing and delivery times can vary depending on order volume, weekends, holidays and the selected shipping service.
When tracking is available for your selected shipping method, tracking details will normally be provided after the order has been processed and shipped. Please make sure the email address entered during checkout is correct.
If you need to request an order change or cancellation, contact our support team as soon as possible. Once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.
If your package or product arrives damaged, contact our support team promptly with your order number and clear photos of the package and affected item. Our team will review the situation according to the applicable shipping and refund policies.
When laboratory documentation or product-specific testing information is available, it may be shown on the relevant product page or provided through the appropriate documentation section of the website. Availability can differ between products and batches.
Refund eligibility depends on the circumstances of the order and the condition of the products. Please review our Refund Policy for complete information before submitting a request.
You can contact our support team by emailing support@standardlabs.io or by visiting our Contact Us page. Please include your order number when contacting us about an existing order.
Still have a question?
Our support team is available to help with orders, shipping, product information and general inquiries.