1. General Policy & Biochemical Integrity

At Standard Labs, we prioritize uncompromising quality control, purity verification, and laboratory safety. Due to the sensitive biochemical nature of lyophilized research compounds and the strict requirement to maintain an unbroken chain of custody, we cannot accept physical returns or product exchanges once an order has departed our facility.

Compounds that have left our climate-regulated storage cannot be verified for handling safety or environmental exposure, and will never be returned to inventory or restocked. All sales are final once handed over to the carrier, except under the specific replacement criteria outlined below.

2. Damaged or Compromised Shipments

We package all items with shock-absorbing thermal and impact protection. However, if your package arrives visibly damaged or a glass vial is cracked/compromised in transit, we will replace the item promptly at no additional cost.

• Reporting Window: Inquiries must be filed within 48 hours of courier delivery confirmation.
• Required Documentation: Please email support with clear photos of the damaged vial, original outer packaging, and packing slip.
• Resolution: Upon verification, our team will dispatch a complimentary replacement via express courier or issue store credit.

3. Fulfillment Errors & Missing Items

If our fulfillment hub sends an incorrect compound, wrong dosage specification, or omits an item from your order, we will rectify the issue immediately:

• Contact our support team within 7 days of delivery with your order number and clear documentation of the items received.
• Best Practice: We strongly encourage recording a quick, uncut unboxing video when opening your parcel. This serves as definitive verification and allows us to approve claims immediately.
• Missing or mispicked items will be expedited right away with priority dispatch at zero cost to you.
• Due to laboratory chain-of-custody protocols, you will not be asked to return mispicked compounds.

4. Order Cancellations & Modifications

Because we aim for same-day fulfillment on orders placed before 2:00 PM EST, processing begins quickly.

• Pre-Dispatch Cancellation: If you notify us before your order has been packaged and assigned a courier tracking label, we will cancel the order and issue a full refund to your original payment method.
• Post-Dispatch Cancellation: Once a shipping label is generated and the manifest is closed, shipments cannot be recalled, rerouted, or refunded.

5. Purity & Analytical Testing Concerns

Every batch in our catalog is backed by independent third-party analytical testing (HPLC/LC-MS) with verified Certificates of Analysis. If you have concerns regarding compound solubility, lyophilization characteristics, or batch performance in a laboratory setting:

• Submit your inquiry along with the lot/batch code printed on the vial label.
• Our quality assurance team will review internal retention samples and third-party laboratory records from that production run to resolve the matter fairly.